ServiceNow System Administrator

Level Up with the ServiceNow System Admin Certification & Become Industry-Ready

Course Curriculum

Introduction to ServiceNow

Application Overview

  • Explore the Areas of The Mastermind Main Experience
  • Introduction to The Mastermind Main Experience
  • Knowledge Check

Configure Applications for Business

  • Configure Applications for Business (Demo)
  • Configure Applications for Business (Demo)
  • Form Configuration (Lesson)
  • Form Configuration (Lesson - Demo)
  • Advanced Field Configurations
  • Advanced Field Configurations (Demo)
  • Advanced Configuration Forms
  • Advanced Configuration Forms (Demo)
  • Knowledge Check

Manage Items

  • Item Overview
  • Item Administration (Demo)
  • Applications and The Mastermind Administration Process
  • Application Overview (Part 1)
  • Application Overview (Part 2) (Demo)
  • Application Access Control (Demo)
  • General Data
  • General Data (Demo)
  • Knowledge Checks
  • Configuration Management Database (CMDB) Basics
  • Configuration Management and Database (CMDB) Overview
  • Configuration Management, Database (CMDB) Administration
  • Knowledge Check

Configure Self Service

  • Introduction to Self Service
  • Knowledge Management Overview
  • Create a Knowledge Base and Add Articles to Articles
  • Service Catalog (Lesson)
  • Service Catalog (Lesson - Demo)
  • Request LifeCycle
  • Request LifeCycle (Demo)
  • Introduction to The Mastermind Plan
  • Mastermind Plan Overview
  • Knowledge Check

Reporting

  • Reporting Overview
  • Create Dashboards and View Reports
  • Create Dashboards
  • Dashboards and View Reports
  • Customising Dashboards (Demo)
  • Customising Dashboards
  • Knowledge Check

Package Enhancement and Training

  • Package Enhancements Overview
  • Create a UI Policy and UI Action For Rules
  • UI Policy and UI Action For Rules
  • UI Policy System and UI Action
  • Applying and Update Set (Demo)
  • Applying and Update Set
  • Update Set Overview
  • Update Set and Retrieve Records
  • Common Integrations
  • Common Integrations Overview
  • Common Integrations with Other Applications - ADDITIONAL PRACTICE

ServiceNow Certified System Administrator Preparation

Enroll in the Course
(As Limited Seats Available!)

US $249

Incl. 18% GST
Duration:
6 Weeks
Fees:
US $249
Instructor:
Kunal Khatri
Time:
7.30 - 8.30 AM IST
Start Date:
August 11, 2025
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