ServiceNow Development Curriculum

Introduction

• Overview of ServiceNow architecture (client/server model)
• Development vs. Administration in ServiceNow
• Overview of Scoped vs Global applications
• Tools used: Studio, Application Explorer, Git integration basics

Data Modeling

• Tables and Table inheritance
• Fields and field types
• Dictionary and Dictionary Overrides
• Relationships (Reference fields, Dot-walking)

Scripting Basics

• Client-side Scripting
  
  • UI Policies
    
    • Client Scripts (onLoad, onChange, onSubmit, onCellEdit)
    • GlideForm & GlideUser API
• Server-side Scripting
  
  • Business Rules (Before/After/Async)
  • Script Includes (Client Callable and Server Side)
  • GlideRecord operations
  • GlideSystem, GlideDateTime

UI Development

• UI Actions (Buttons, Links, Context Menu)
• UI Pages and UI Macros
• Form Design and Views
• Service Portal Introduction

Workflows and Flow Designer

• Legacy Workflows overview (only basic for comparison)
• Flow Designer
• Triggers, Actions, Conditions
• Integration with Script Actions
• Subflows and Spokes

Notifications and Approvals

• Email Notifications
• Notification Templates
• Approval workflows
• Delegation and Approval Rules

Application Development

• Creating a new scoped application
• Application File Types
• Modules, Menus, and Roles
• Data Policies and Access Controls
• Import Sets and Transform Maps

Integration Basics

• Inbound and Outbound REST APIs
• Scripted REST APIs
• MID Server introduction
• REST Message ConfigurationAuthentication (Basic, OAuth overview)

Testing & Debugging

• Background Scripts
• Script Debugger, Field Watcher
• Try/Catch and gs.log/gs.info
• Automated Test Framework (ATF) basics

Security & Best Practices

• ACLs and security rules
• Scoped Application Security
• Update Sets and Source Control (Git)
• Performance best practices
• Code standards and reusability

Real Time Project

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