Business Analyst

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• Module 1: Introduction to Business Analysis
  
  • What is Business Analysis?
  • Who is a Business Analyst?
  • BA Career Pathways & Growth Opportunities
  • Key Goals of Business Analysis
  • Core Roles & Responsibilities of a BA
  • Essential Skills for a Modern Business Analyst
  • Introduction to the Business Analysis Lifecycle
    
  • Business Analyst in the AI Era: How AI is Changing the Role

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• Module 2: Business Analysis Documentation & Deliverables
  
  • Overview of BA Deliverables
  • Business Requirement Document (BRD)
  • System Requirement Specification (SRS)
  • Functional Requirement Document (FRD)
  • Use Case Documents
  • User Stories (Format, Do’s & Don’ts)Acceptance Criteria (INVEST Model)
  • Designing Process Flows (Lucidchart)
  • Mapping Requirements to Deliverables
  • Using AI Tools to Draft & Review Requirements

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• Module 3: Salesforce Fundamentals for Business Analysts
  
  • What is Salesforce?
  • Salesforce Cloud Offerings: Sales, Service, Marketing, Experience
  • Key Salesforce Terminologies
  • Understanding the Salesforce Data Model
  • Navigating the Lightning UI
  • Salesforce Sharing and Security
  • Reports & Dashboards
  • AppExchange Overview
  • Real-World BA Use Cases in Salesforce Projects
  • AI in Salesforce (Einstein Overview)

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• Module 4: Understanding Work Items in Agile & JIRA
  
  • Significance of Work Tickets in IT Projects
  • Epic vs Capability vs Feature
  • User Story (Anatomy, Writing Tips, Examples)
  • Acceptance Criteria (Gherkin Syntax, BDD Overview)
  • Task vs Sub-task: When & Why?
  • Bugs/Defects & Their Lifecycle
  • Prioritization Techniques (MoSCoW, RICE, WSJF)
  • Backlog Grooming, Sprint Planning & Refinement Sessions

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• Module 5: Business Analysis Methodologies & Techniques
  
  • Agile vs Waterfall vs Hybrid Models
  • Deep Dive into Agile Framework (Scrum, Kanban)
  • Step-by-Step Guide to Create a Good User Story
  • User Story Anti-patterns & Mistakes to Avoid
  • SWOT, PESTLE, MoSCoW Prioritization
    
  • Gap Analysis
  • Root Cause Analysis (5 Whys, Fishbone Diagram)
  • Change Management & Change Requests
  • Shift Left Approach in BA
  • Business Process Modeling (BPMN)
  • Integrating AI in BA Practices

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• Module 6: Types of Business Analysts & Their Domains
  
  • Generalist vs Specialist BAs
  • Functional BA vs Technical BA vs Hybrid BA
  • Domain-Specific BA Roles:  - Salesforce BA  - Healthcare BA  - Banking & Finance BA  - eCommerce & Retail BA
  • Soft Skills vs Hard Skills

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• Module 7: BA Role Compared to Other Profiles
  
  • Business Analyst vs Project Manager
  • Business Analyst vs Product Owner
  • Business Analyst vs Scrum Master
  • Business Analyst vs Salesforce Admin
  • Collaboration vs Conflict – Defining Boundaries

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• Module 8: Tools Every BA Should Know
  
  • Salesforce Basics for BAs (reinforcement from Module 3)
  • JIRA – Agile Project Management & Ticketing
  • Confluence – Documentation & CollaborationLucid
  • Chart – Process Flow & Wireframe Designing
  • Slack / Teams / Email – Professional Communication
  • Google Sheets & Excel for BA Use
  • AI-Powered BA Tools: Chat
  • GPT, Notion AI, Grammarly, Salesforce Einstein

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• Module 9: Real-Time Use Case & Practical Implementation
  
  • Salesforce Implementation Lifecycle
  • Writing User Stories from Business Requirements
  • Mapping Acceptance Criteria to Use Cases
  • Creating Process Diagrams in Lucidchart
  • Writing a BRD for a Salesforce Use Case
  • Sample Test Case Creation from User Story
  • JIRA Project Walkthrough with Real Tickets
  • Mock Project Simulation

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• Module 10: Interview Preparation & Career Readiness
  
  • Frequently Asked Interview Questions
  • Answer Frameworks (STAR, PREP)
  • Resume Building Tips
  • LinkedIn Profile Optimization
  • Freelancing & Contracting as a BA
  • Mock Interviews & Peer Review
  • How AI Can Help in Interview Preparation & Resume Writing

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• Module 11: Mentorship & Way Forward
  
  • 1-on-1 Mentoring Sessions
  • Personalized Feedback on Assignments
  • Real-Time Project Support
  • Career Roadmap Guidance
  • Community Support & Lifetime Access
  • Weekly Q&A & Industry Updates

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• Extras
  
  • Templates: BRD, FRD, Use Case, Change Request
  • Ready-to-use JIRA User Stories
  • AI Prompt Pack for BAs
  • Certificate of Completion